Refund policy

Returns Policy

At Deccoangel, we want you to love your purchase. If for any reason you are not completely happy, we’re here to help.

Returns

We offer a 30-day return policy from the date your order is received.

To be eligible for a return, your item must be:

  • unworn and unused
  • in its original condition and packaging
  • with any tags attached
  • accompanied by proof of purchase

To request a return, please contact us at info@deccoangel.com.au with your order details before sending your item back.

If your return is approved, we’ll provide instructions on how and where to send your parcel. Items returned without prior approval may not be accepted.

Please note:

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Original shipping costs are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

  • your item arrives damaged
  • you receive the wrong item
  • you believe your item is faulty

We’ll assess the issue promptly and work with you to make it right.

Non-Returnable Items

Due to hygiene reasons, we are unable to accept returns or exchanges on earrings that have been worn.

We also cannot accept returns on:

  • sale items
  • gift cards
  • custom or personalised orders

If you are unsure whether your item is eligible for return, please contact us before purchasing.

As each piece is handcrafted, slight variations in colour, texture or finish may occur and are considered part of the unique character of handmade designs.

Exchanges

If you would like a different style or colour, the quickest option is to return your original item (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must still meet the return eligibility conditions outlined above.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@deccoangel.com.au.